Privacy Policy

Last updated: 02-10-2026

Genus Care respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect information when you visit our website or contact us.

1. Who we are

This website is operated by Genus Care Limited, trading as Genus Care. We are the controller responsible for the personal information described in this policy.

For questions about your information or this policy, contact:

Address: The Cross Keys Hotel, Old Road, Skewen, Neath Port Talbot, Wales, SA10 6AR
Email: gareth@genuscare.co.uk
Website: genuscare.co.uk 

This policy covers website visitors and general enquiries. Where we collect information for care provision, referrals or recruitment, we will provide additional privacy information explaining how those records are handled.

2. Information we collect

Depending on how you use our website and contact us, we may collect:

– Your name, email address and telephone number.
– Information you provide through enquiry forms, emails or telephone calls.
– Details about the services you are interested in.
– Your communication preferences and cookie choices.

Please only provide information that is relevant to your enquiry. Avoid sending detailed medical information or other sensitive information through general website forms. If we need this information, we will explain how to provide it securely.

If you contact us on someone else’s behalf, please ensure you are authorised to share their information.

3. How we use your information

We use personal information to:

– Respond to enquiries and provide information about our services.
– Arrange discussions, visits or other steps you request.
– Maintain records of our correspondence.
– Operate, maintain and protect our website.
– Understand website use, where the relevant technology is enabled.
– Meet applicable legal requirements and deal with complaints.

Providing information through a general enquiry form is voluntary. However, without suitable contact details or information about your enquiry, we may be unable to respond or help you.

4. Our lawful bases

We must have a lawful basis for using personal information. Depending on the purpose, we rely on:

Legitimate interests: To respond to general enquiries, manage correspondence and maintain a secure website. Our interests are providing helpful information and running our organisation effectively, while respecting your rights.

Legal obligation: Where we must process information to meet a specific legal requirement.

Consent: Where we ask for your permission, such as for optional marketing communications or cookies requiring consent.

You can withdraw consent at any time by contacting us or using the relevant unsubscribe or cookie controls. Withdrawal does not affect processing that took place lawfully before you withdrew it.

5. Sensitive information

Health information and certain other sensitive information receive additional protection under data protection law.

If handling your enquiry requires this information, we will identify both an appropriate lawful basis and an additional condition for processing sensitive information, and explain these to you before collecting it.

We only share information that is necessary for the relevant purpose. Providers handling information on our behalf must follow appropriate contractual requirements.

5. Keeping information

We keep personal information only for as long as needed for its purpose, including applicable legal, regulatory or record-keeping requirements.

Where an enquiry develops into a care relationship or job application, the relevant privacy notice explains the retention arrangements for those records.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to operate its features and, where enabled, understand website use.

Where consent is required, we ask before using the relevant technology. You can change your choices through your personnel cookies control. 

You can also manage cookies in your browser, although blocking some cookies may affect website functionality.

7. Protecting information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people who need it for their work.

8. Your rights

Depending on the circumstances, you may have the right to:

– Access your personal information.
– Correct inaccurate or incomplete information.
– Request deletion of your information.
– Restrict how we use it.
– Object to processing based on legitimate interests.
– Receive certain information in a portable format.
– Withdraw consent where processing relies on it.

You can object to direct marketing at any time.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

We do not use your website information to make solely automated decisions that have legal or similarly significant effects on you.

9. Complaints

If you have concerns about how we handle your information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

ico.org.uk/make-a-complaint

10. Changes to this policy

We may update this policy to reflect changes to our website, services or data practices. The latest version will appear on this page with an updated date. Where required, we will bring significant changes to your attention.